Covid-19 Frequently Asked Questions & Updates
Covid 19 continues to impact us all. Our priority at this time is to ensure the safety of our customers and staff. We understand the impact and disruption this pandemic is having on all of us and we are doing our best to ensure we can continue to get medication to you in a timely manner.
Please understand we have your interest and health at heart and will do everything we can to prevent any inconvenience to you.
Please order your refills as early as possible.
Rules and regulations are constantly changing so please contact a customer support agent for the latest updates at 1-844-416-4282.
Frequently Asked Questions
Due to many airlines suspending the majority or all of their flights, shipping times are delayed. The majority of orders are still arriving within 4 weeks but this is very variable and changes from day to day.
Due to this we can unfortunately no longer guarantee reliable delivery within our promised 4-week period. Delivery may take up to 8 weeks and our contracted dispensaries have informed us they can no longer honor any reshipments until operations resume as normal. While we anticipate that certain packages may be delayed we still guarantee that your orders will be delivered. We will be offering reshipments or refunds if packages are not delivered within this 8 week period.
We and our contracted dispensaries are taking additional precautions to ensure customer and staff safety. The dispensaries are regulary sanitized and staff are taken extra protection such as masks and regular hand washing to ensure their safety.
A study found that the virus can live for up to 24 hours on cardboard and 2-3 days of plastic, the CDC asserts that chances are low that the virus spreads from packaging that’s shipped over a period of days at ambient temperatures.
You may want to wipe down the external surface of box with alcohol or disinfectant wipes when you receive it as an extra safety measure.
There may be occasions where an order cannot be filled due to potential border closures in the country of our contracted dispensaries. We have a large network of contracted pharmacies so if this happens you will be contacted to authorize us to switch to one of our other contracted pharmacies.
All contracted dispensaries are experiencing a temporary increase in shipping costs. To offset and to ensure we can continue to honor our pricing we have added a temporary charge of $6.00 to cover these increased shipping costs.
Unfortunately there may be the very rare occasion where the order does not arrive in time. Please contact your doctors office to see if they are able to provide you with samples. If this is not possible you will need to get a local supply from your neighborhood pharmacy. We may be able to transfer the prescription to your local pharmacy if you run out. Please call us to request a transfer if needed.
Yes we are seeing an increased demand for our services and with an increase in shipping times we recommend you place your order as soon as possible, at least 8 weeks before needing to start the medication.
Yes all Canadian companies use similar shipping routes and everyone is impacted to the same extent. We understand the frustration and delays patient may experience but we can assure you we are exerting all efforts and resources to ensure the quickest possible delivery.
Shipping from Canada has been the least impacted so if
possible order your medication from Canada.
Some medications may be more expensive but the prices are still much
less than purchasing it in the USA.
Good news – Manitoba has lifted the 30 day dispensing limit.
From Monday we will once again be able to offer 90 day supplies on medication dispensed from our Canadian partner pharmacy.
However the rule will still apply to any medications that are affected by shortages.
see: News Report
Challenges still continue especially with the decrease in of passenger flights around the world. Passenger flights is the major method mail is moved around the globe.
With the restriction of passenger flights, space is at a premium and many companies need to bid to get their items on the remaining flights. The result of this our international dispensaries have all increased there shipping charges.
In order to remain transparent and not have to increase our prices we have decided to implement a surcharge on all shipments. This is a temporary measure and as soon as the shipping charges return to normal we will remove the surcharge. So you will be seeing a $6 Covid Surcharge on all orders. We will still be offering a discounted tracking option for an additional $10.00
We hope you will understand the need for the surcharge and know we are working tirelessly to ensure that we can continue to get medication to you in a timely manner.
So things are starting to settle down into the “new normal”. The good news is folks are still getting their meds. Shipping times are a little slower but better than can be expected.
All our dispensaries are now shipping to the USA.
Canada is still restricting supply to 30 days but we are trying to lobby the government to change this ASAP.
We are all going through this Covid-19 madness all together. Every day is a new challenge; in fact, should I say every hour! Countries locking down, flights cancelling, trying to manage our colleagues to stay safe but also trying to continue working…
While we are fighting with several challenges every day, the responsibility we have is becoming more and more important, there are thousands of patients relying on our services to have their medications on time…
YCDS is aware of this responsibility; therefore we are trying to update you with the changes on our operations as transparent and quick as possible.
Our India Pharmacy:
I am happy to confirm that is starting back their operations on Wednesday, 1st of April.
Although India is still locked down, they were able to grant the necessary working permits for their team during the curfew. The flight ban still continues but a few cargo flights started to fly again this week.
Our Turkey Pharmacy:
Turkey also started a flight ban a couple of days ago but this ban is only for the passenger flights; so cargo flights continue.
Please continue sending your orders for Turkish products as we continue working without disruptions.
New Zealand has informed us that they can no longer ship items with tracking. So the Mandatory shipping fee of $6.00 will no longer be available for New Zealand shipments. So far we have not seen any disruptions in the distribution network from New Zealand.
For our international customers – Canada Post has suspended shipments into any country who have shut down it’s borders such as India. Updates can be found here: https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page?
Manitoba has declared a State of Emergency and have ordered Manitoba pharmacies not to dispense more than a 30 day supply of medication. We hope this is a short term measure as there does not seem to be any shortages of medication at this time but it is more to prevent stockpiling in the short term.
We are encouraging patients to delay ordering if they can or else order from our international partners like Australia, New Zealand and England. If you insist on Canadian product we are able to dispense a 30 day supply but the price will be higher. Drugs are priced based on a fee structure so the cost to dispense one tablet is the same as dispensing 90 tablets so that is why the cost for 1 month supply will be so much higher than a 3 month supply.
India and Mauritius have also closed their borders for 2 weeks so nothing is coming in or out of these countries.
Things are changing daily and we are doing our best to maintain supply chains but we can no longer guarantee on time delivery. We will however always guarantee that you will get your medication.
At YCDS Customer Care we always have the health and safety of our patients in mind, so we wanted to provide an update regarding the recent COVID-19 outbreak. As we ship you your medication from our world-wide pharmacy partners we want to make sure we are keeping you well informed of changes to our ordering and shipping process during this time. We appreciate that many of our loyal customers may be concerned about their medication orders whether they’ve already been placed, or need to be placed soon.
We have been informed that internationally shipped mail orders may experience delays due to confirmed cases of COVID-19 world-wide. This includes shipment that come from pharmacy partners that are outside of North America.
Delays are becoming more likely due to passenger flight cancellations. At the moment we have only been minimally impacted, but we want to advise you to order early as we are currently expecting our delivery time frame to reach 3-6 weeks from the date of shipment. It is also important to note that airport closures and border closures are not yet stopping cargo deliveries, altogether so you will still get your medication once it has shipped.
We are taking this virus and the delays to our patients very seriously and are taking a step to prevent further confusion and stress in regards to new orders. We are instituting a new shipping policy that requires each order being sent to the US must now include tracked shipping.
Because we feel it is socially responsible for us to make this decision we are also taking a hit financially by discounting the normal tracking fee of $16 to provide this mandatory tracked shipping for the nominal fee of $6 per order.
Since we have limited information about how these delays will impact our customers’ orders we are recommending you place your next refill order as soon as possible, you can order by calling 1-844-416-4282 or online at ycdscc.com.
We know that many of you are concerned about COVID-19 and what that means for you in this time. We want to emphasize the need for caution and we share your concerns. Below are some of the symptoms of the Coronavirus as well as some preventative measures you can take. Follow these and make sure to stay inside if you are feeling sick to keep yourself and your loved ones safe from COVID-19.
-YCDS Customer Care