Covid 19 Updates
Covid 19 continues to impact us all. Our priority at this time is to ensure the safety of our customers and staff. We understand the impact and disruption this pandemic is having on all of us and we are doing our best to ensure we can continue to get medication to you in a timely manner.
Please understand we have your interest and health at heart and will do everything we can to prevent any inconvenience to you.
Please order your refills as early as possible.
Rules and regulations are constantly changing so please contact a customer support agent for the latest updates at 1-844-416-4282.
Questions and Answer
How are Shipping Times been impacted?
Due to many airlines suspending the majority or all of their flights, shipping times are delayed. The majority of orders are still arriving within 4 weeks but this is very variable and changes from day to day.
Due to this we can unfortunately no longer guarantee reliable delivery within our promised 4-week period. Delivery may take up to 6 weeks and our contracted dispensaries have informed us they can no longer honor any reshipments until operations resume as normal. While we anticipate that certain packages may be delayed we still guarantee that your orders will be delivered. We will be offering reshipments or refunds if packages are not delivered within this 6 week period.
How is Safety impacted due to Covid 19?
We and our contracted dispensaries are taking additional precautions to ensure customer and staff safety. The dispensaries are regulary sanitized and staff are taken extra protection such as masks and regular hand washing to ensure their safety.
A study found that the virus can live for up to 24 hours on cardboard and 2-3 days of plastic, the CDC asserts that chances are low that the virus spreads from packaging that’s shipped over a period of days at ambient temperatures.
You may want to wipe down the external surface of box with alcohol or disinfectant wipes when you receive it as an extra safety measure.
What if Countries close their borders?
There may be occasions where an order cannot be filled due to potential border closures in the country of our contracted dispensaries. We have a large network of contracted pharmacies so if this happens you will be contacted to authorize us to switch to one of our other contracted pharmacies.
Is there an Increase in Costs due to Covid 19?
All contracted dispensaries are experiencing a temporary increase in shipping costs. To offset and to ensure we can continue to honor our pricing we have been forced to apply a $5.95 shipping charge to all orders under $100. Shipping will still be free for orders over $100
What if I run out of medication before your order arrives?
Unfortunately there may be the very rare occasion where the order does not arrive in time. Please contact your doctors office to see if they are able to provide you with samples. If this is not possible you will need to get a local supply from your neighborhood pharmacy. We may be able to transfer the prescription to your local pharmacy if you run out. Please call us to request a transfer if needed.
Should I submit my order earlier than usual?
Yes we are seeing an increased demand for our services and with an increase in shipping times we recommend you place your order as soon as possible, at least 8 weeks before needing to start the medication.
Are all Canadian companies experiencing disruptions?
Yes all Canadian companies use similar shipping routes and everyone is impacted to the same extent. We understand the frustration and delays patient may experience but we can assure you we are exerting all efforts and resources to ensure the quickest possible delivery.
Is there anything I can do to prevent delays?
Shipping from Canada has been the least impacted so if
possible order your medication from Canada.
Some medications may be more expensive but the prices are still much
less than purchasing it in the USA.
October 1, 2021
Good news – We are removing the $6.00 Surcharge that has been in place for the last 18 months.
The past 18 months have been difficult for everyone and we have done our best to make sure that we provide the best customer service and offer the lowest possible price on your prescriptions.
During this time, we were forced to implement a $6 surcharge to offset some of the increased costs of operating during the pandemic. We are happy to announce that we are removing the surcharge starting on October 1st 2021.
Unfortunately the effects of COVID-19 linger and have interrupted international shipping more than expected. International shipping has become more expensive and shipping is taking longer than pre-pandemic.
In order for your packages to arrive within our shipping times, we have had to move to more expensive supply chains. For orders under $100 USD, we are implementing a $5.95 USD shipping fee. We are hoping this will impact the fewest number of people and keep deliveries within the expected time frames.
We understand that drug prices in the U.S are high. This is why we feel it is important to make sure we provide the best possible value for your money. We are still committed to providing the best guaranteed price.
For orders over $100 USD we will continue to offer free shipping.
We will do everything we can to make sure that we have the most competitive pricing on your prescription drugs. We know that people need to save as much as possible and we will continue to do our best to achieve this on each and every order..
Thank you so much from Your Canada Drug Store