Privacy Policy and Legal

LEGAL AND ETHICAL Customer Care (YCDSCC) will respect the confidential nature of personal health information and not disclose such information unless it is in the best interest of the patient and in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA), ThePersonal Information Protection and Electronic Documents Act (Manitoba) (PIPEDA), The Personal Health Information Act (Manitoba) (PHIA) and the Health Insurance Portability and Accountability Act (United States) (HIPAA).

YCDSCC understands the importance of safeguarding your confidentiality and protecting the privacy of your sensitive personal information. Your privacy is a primary concern.

YCDSCC  is committed to meeting or exceeding Canada’s national standards established by the Personal Information Protection & Electronic Documents Act (PIPEDA). The 10 fair information principles that businesses must follow are as it relates to your Personally Identifiable Information

Principle 1 – Accountability

YCDSCC is responsible for protecting the confidentiality of all personal information under our control. YCDSCC has designated a Privacy Officer accountable for our compliance with PIPEDA.


Principle 2 – Identifying Purposes

YCDSCC shall identify the purposes for which Personal Information is collected at or prior to the time of collection.


Principle 3 – Consent

YCDSCC recognizes that the knowledge and consent of each individual is required for the collection, use or disclosure of PERSONALLY IDENTIFIABLE INFORMATION , except where required or permitted by law.


Principle 4 – Limiting Collection

The PERSONALLY IDENTIFIABLE INFORMATION  we collect is limited to those details necessary for the purposes identified by YCDSCC.

YCDSCC collects and uses information necessary to satisfy your requests for our products and services. We routinely collect and use the following types of personal information, including (but not limited):

  • Customer Contact and Billing Information

– Your name, telephone number(s), mailing and e-mail addresses, referral source(s)

– Your credit card type, credit card number, expiry date and name of the credit card holder Personal Health and Medical Information

  • Medical Information

– Your age, height, weight, sex, date of birth, medication allergies, family and personal medical histories and/or conditions, medications requested, other prescription and non-prescription medications you may be using, the name and contact information of your primary care physician(s), and other information as needed to safely dispense your medication.

  • Customer Contact History Information

– YCDSCC may also maintain information used for tracking customer contacts and inquiries.


Principle 5 – Limiting Use, Disclosure and Retention

PERSONALLY IDENTIFIABLE INFORMATION  will only be used or disclosed for the purposes it was collected unless you have otherwise provided consent or where legally permitted or required. PERSONALLY IDENTIFIABLE INFORMATION  will only be retained for such time as is required to fulfill our professional and legal obligations.


Principle 6 – Accuracy

YCDSCC will take reasonable steps to ensure that your PERSONALLY IDENTIFIABLE INFORMATION  is accurate, complete and as up-to-date as necessary to fulfill the purposes for which it will be used.


Principle 7 – Safeguards and Security Measures

YCDSCC employs effective security technologies and safeguards to protect PERSONALLY IDENTIFIABLE INFORMATION  against unauthorized access, disclosure, alteration or misuse, appropriate to the sensitivity level of the information. We protect such information from unauthorized access and educate our employees and partners of our privacy obligations.

Electronic information and paper files are stored in secure environments to which access is restricted to authorized employees with a legitimate business purpose to access such areas and information.

Due to the inherent nature of the Internet and electronic communication, privacy risks cannot be entirely eliminated. YCDSCC cannot guarantee PERSONALLY IDENTIFIABLE INFORMATION  will not be disclosed in ways not described in this Policy.


Principle 8 – Openness and Transparency

YCDSCC will make information concerning our Privacy Policies & Practices available to customers.


Principle 9 – Individual Access

Upon request (and with reasonable notice and justification), customers shall be informed of the existence, use and disclosure of their PERSONALLY IDENTIFIABLE INFORMATION , and will be given access to it. Customers may verify its accuracy and completeness, and may request that it be updated, if appropriate.


Principle 10 – Challenging Compliance

Customers may direct inquires concerning our Privacy Policy & Practices to our Privacy Officer by contacting YCDSCC.

By mail at:


Privacy Officer
Your Canada Drugs Store Customer Care
PO Box 48066 Lakewood PO
Winnipeg, MB
R2J 4A3


By Telephone at:
Toll-free within Canada and the United States 1-844-416-4282


By Facsimile at:
Toll-free within Canada and the United States 1-844-416-4287


Or by e-Mail at:


Updates & Other Matters

YCDSCC’s Privacy Policy & Practices statement may be changed from time to time as deemed necessary and at YCDSCC’s sole discretion without prior notice or liability to you or any other party. Revised versions of this statement will be posted on our Website and you should check for regular updates. The modification date (found at the beginning of our Privacy Policy & Practices statement) will reflect the date of the last modification(s) to our policy.

YCDSCC makes use of cookies and other similar web technologies for the sole purpose of tracking and securing our customers’ purchases online and to allow our staff to better understand your visit to our website. We do not sell or distribute any information gathered through analysis of our web traffic to any party outside of YCDSCC. We protect the privacy right of our customers to the best of our ability under all circumstances.

By using YCDSCC’s Website or services, you specifically provide that you are familiar with our Privacy Policy & Practices and consent to the collection and use of your PERSONALLY IDENTIFIABLE INFORMATION  for YCDSCC’s purposes as outlined above.

Our Website may contain links to other websites which collect information about you voluntarily or through various electronic technologies. YCDSCC has no responsibility or liability for or control over these Websites.