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FAQ – Frequently Asked Questions (New)

If you don’t see the answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-844-416-4282 to speak to one of our customer service representatives. You can also try our live chat for immediate assistance to your questions.

About YCDSCC

Is Your Canada Drug Store (YCDSCC) a legitimate online pharmacy?
Why does NABP list YCDSCC as "Not Recommended"?
How can I verify that YCDSCC is safe before ordering?
Where do YCDSCC medications actually come from?

Ordering & Payments

How to Order?
What payment methods are available?
What is the EFT Payment Option?
Do you accept Visa or Mastercard? [NEW]
Can I cancel my order once it has been submitted?
Can I return an item?
Can you deal directly with my insurance company?
What is your Coupon Policy?FAQ

Pricing, Shipping & Delivery

How long will it take for my order to arrive?
What happens if I do not receive my order?
How much can I save by ordering medications from a Canadian pharmacy? [NEW]
Do you match prices? If so, how does it work?

Prescriptions & Medications

Is a prescription required?
How do I transfer my prescription to a Canadian pharmacy? [NEW]
Is there a limit on how much I can buy?
What is the difference between a generic medication and a brand name medication?
Are medications from Canadian pharmacies the same quality as U.S. medications? [NEW]
What medications can and cannot be ordered from a Canadian pharmacy? [NEW]
Can the manufacturer of a brand product vary based on the country it is made for?
Will the medications I get look the same as the ones I get locally?
Can I get my medications sent to me without a Child Resistant container?
Can I order pet medications from a Canadian pharmacy? [NEW]
Last updated: March 12, 2026