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If you don’t see any answer to your questions, or want to speak directly to us, please email us at email@example.com or call 1-844-416-4282 to speak to a Patient Service Representative. You can also try our live chat for immediate assistance to your questions.
Click the headings below to view answers to our most frequently asked questions.
There are a number of easy ways to order from Your Canada Drug Store.com The quickest way to order is to (Click Here for details)
Yes there is always a pharmacist available during the week. Call us at 1-844-416-4282 and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.
Yes! We require prescriptions for any product that requires a prescription in Canada or in your Country of Residence. We require a valid prescription for your medications regardless of where your order is being fulfilled. For your valid prescription to be accepted it must be from a physician licensed to practice in your area of residence.
Yes, you may purchase only a maximum of a 3 month supply of each of your medications. If your physician writes a prescription for more than a 3 month supply then we can fill those refills as they come due.
Prescription orders are normally processed within 3 days of receiving your prescription, placing an order and receiving payment. Once shipped, your medication will take approximately 2 to 4 weeks to arrive at your residence. Most packages are delivered via USPS.
There may be rare occasions where some shipments may take more than 2 to 4 weeks to arrive at your residence. This may be due to possible disruptions with international postal services or customs.
We ask that you be patient when it comes to shipping however should your package not arrive within 4 weeks of your order being shipped, please contact us. If we cannot resolve the shipping issue we we will arrange to send out a replacement to you ASAP.
We do advise our patients to place an order for their medication as far in advance as possible to ensure no disruption in your care, we suggest at least 30-45 days prior to when the medication will be needed in order to be on the safe side.
Prescriptions that have been dispensed and shipped to the customers are not returnable to inventory under Canadian law and we are required to destroy any previously dispensed medication. For this reason, all sales are final.
However we will accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping has affected your order.
As we are also committed to your satisfaction you are welcome to discuss any issues regarding your medication with a pharmacist.
To authorize a return, please call us 1-844-416-4282 for instructions on where to mail the product back to.
After your medications are received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.
Refill orders cannot be cancelled as they are processed almost immediately and sometimes shipped out within hours of us receiving the order and legally once the product has left the pharmacy we cannot reuse it.
You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.
Because the insurance system is different in every country, we unfortunately cannot deal directly with your insurance company. If you have private insurance, you should contact your insurance company prior to ordering from us to see if they will reimburse you for prescriptions. We will issue you a receipt for all of your prescriptions, and these can be submitted to your insurance company for payment. They may reimburse you but you will need to check with them.
Your Privacy is very important to us. Your Canada Drug Store.com pays close attention to the Security and Privacy of your Confidential Personal Information.
All online orders and other communications via YCDS’s website are processed utilizing Secure Sockets Layer (SSL version 3.0 or higher) and secured by a true VeriSign SSL Certificate. Your data will not be intercepted by anyone elsewhere on the internet.
All information submitted via YCDS secure website is encrypted before transmission to the TCP’s Secure Customer Service Centre. Encrypted orders are not readable by anyone other than authorized staff.
YCDScc.com systems and networks are protected to prevent unauthorized traffic from reaching our internal network. TCP’s internal computer systems are never exposed to the internet and cannot be reached by unauthorized personnel.
If you have any further questions about our security measures, please email firstname.lastname@example.org.
We do not sell any narcotics, controlled substances, habit forming medications or drugs that can potentially be abused.
Some examples include drugs like Tylenol #3, Valium, Ativan, Barbiturates and Testosterone.
At Your Canada Drug Store.com, safeguarding the confidentiality of your personal information is a primary concern.
Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any customer’s personal, medical or financial information without your written consent to anyone other than the health professionals responsible for filling your prescriptions.
Please click here for our Terms of Sale
No, YourCanadaDrugstore.com customer care is not a pharmacy. We are an online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. We contract all Canadian orders to be filled by a Canadian licensed pharmacy.
We also contract to a UK/ New Zealand licensed pharmacy for all our international products. We provide our customers world-class service and access to a wide range of products and services.
All orders are reviewed by a pharmacist and the same interaction checking, dosage checking, counselling and consulting with your Doctor is done by licensed pharmacists.
If your order does not arrive within 4 weeks of shipping, and you have provided a correct delivery address, we will ensure your order get reshipped.
If you prefer not to have it reshipped we will apply a credit for the full amount of your purchase.
Your Canada Drug Store.com will match the price of any prescription products dispensed by a recognized PharmacyChecker.com or Canadian International Pharmacy Association (CIPA) approved pharmacy.
The offering must be an identical product (same Drug Name, same Manufacturer, same Country of Origin and shipping, same Strength) that is in-stock and available for immediately delivery. Price matching will be based on an identical quantity being purchased (as compared to the product being price matched), and after factoring in all dispensing fees including shipping.
For example our competitor lists x number of tablets of Canadian Product at a cheaper price of $95,00, but their shipping fee is $15.00, so the total price is $110.00.
In this example our cost of $100.00 and FREE SHIPPING for the product is cheaper than what our competitor can offer due to their extra shipping costs.